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We are testing out a new look, if you experience any issues, please contact us on +230 212 5235
We are testing out a new look, if you experience any issues, please contact us on +230 212 5235

Terms & Conditions

The Terms & Conditions were most recently updated on October 1st, 2021.

By using or submitting an order on this website, you are agreeing to the terms that appear below. So please read our terms and conditions carefully.

To register with you must be 18 years of age or older.

1. Purchase Contract

1.1 This website is operated by CHEM TECH ("we", "us" or "our"), BRN C06004151. By using website you are bound by these Terms & Conditions. If you order goods after we have published any changes you will be bound by those changes. Accordingly, you should check this page prior to each  order to ensure that you understand the precise Terms & Conditions.

1.2 We sell goods to Businesses (Wholesale) & to end consumers (Retail).

1.3 We will confirm your order whether placed directly by using website or as a result of you calling our Customer Support Team. This will occur either by message on the website immediately after you have confirmed your order, or by sending an email to the email address you have provided to us.

1.4 Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights in clause 11, acceptance of your order and completion of the contract will take place when we dispatch the goods to you.

1.5 You must be 18 years old or over and must have completed the registration process in order to participate in our service.

2. Price & Delivery

2.1 The price of goods will be as quoted on the website at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged for new products which were not in your original order will be the prices quoted at the time you confirm your amended order. However, if you add more of the same items which were in you original order, the prices charged for these items will be the prices quoted at the time you confirmed your original order. Where a substitute item is offered in place of an item ordered, the price charged for that substitute item (if accepted) will be the price applicable at the time the item is substituted. Please note that as promotions are offered for a limited period of time subsequent amendments to your order might mean that certain promotions are no longer being offered.

2.2 The prices stated on the website will be inclusive of any VAT payable. 

2.3 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Charges may vary depending on the order value & order processing time requested.

2.4 There is a minimum order requirement of Rs 1,000, any cart below that amount will not be able to checkout. Please note that there is a delivery fee of rs 250 for orders between Rs 1,000 & Rs 5,000. However, for orders above Rs 5,000 no delivery charge will be applied. 

2.5 The government introduced regulations on banning plastic bags ("sacs de caisse, roll-on bags, etc"), meaning that when we deliver your goods, the goods will either be delivered in eco-friendly packaging (eg biodegradable bags, paper bags, carton boxes), or free of packaging where possible.

3. Forms of Payment

Payments can only be made in advance by online Credit/Debit Card payment or by Internet Banking Transfer. We encourage you to pay for your order directly after placing it to ensure timely processing & on-time delivery. Please note that unpaid orders will not be packed, thus not added to delivery schedule.|

4. Delivery

4.1 Delivery days and times will be specified on the delivery booking page on the website and will be made to the address specified by you when you register on the website. You have the ability to change this address through My Account page and you must do so if you move home so that we can deliver to the correct address. 

4.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item an we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.

4.3 We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for goods to be returned to us (please note that goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods of goods which you have not received. I any event, subject to clause 7.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.  

4.4 We take special care to endeavor that deliveries are made within a short delivery delay and accordingly, it is your responsibility to ensure that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery. In case of re-delivery, additional delivery fee may apply.

4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavor to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.6 Should you fail to be present for your delivery we are entitled to charge you for a delivery fee of Rs 250. If you already had a delivery fee on your order, you would have to pay it again.

4.7 (CHEM TECH) will ordinarily only make deliveries when an appropriate person is able to receive the delivery. will not leave goods unattended at your doorstep, you or a person authorized by you must be present upon delivery of your order. No exceptions requests will be entertained.

5. Defective Goods

5.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing, or by phoning our Customer Support Team on +230 5250 6006. We will fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, providing that you notify us within 7 days of delivery of the goods.  

5.2 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising. 

6. Amendment of Orders and Cancellation Rights

6.1 Orders can only be amended or cancelled by calling our Customer Support Team on +230 5250 6006, or emailing us on Please note that orders cannot be amended or cancelled less than 24 hours before the scheduled delivery slot.

6.2 You have the right to cancel the contract at any time until the 7th day after the date of delivery of the goods by notifying us by telephone or e-mail. We ask that items are returned in to us with their original packaging and with any tags intact. In the case of items which include a hygiene or security seal, we ask that you exercise reasonable care by not removing the seals while examining the goods, unless you are certain that you intend to keep the goods. In the event that any seals or tags are removed or tampered with, we shall not permit that item to be returned nor shall we refund the cost of this item to you. 

6.4 We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card or your bank account with the price of such goods within 30 days from the date you returned the goods to us (provided the payment has already been debited to your payment card or bank account). 

7. Warranty & Liability

7.1 Nothing in these Terms & Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, not will any of these terms restrict any of your statutory rights. 

7.2 In addition to paragraph 4.4, we will not be deemed to be in breach of contract of of these Terms & Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods o you under this contract will be limited to the retail price of the goods contained in that order.

8. Privacy

8.1 To help us ensure the best possible service some telephone calls will be recorded.

8.2 In assessing your request for delivery of groceries from us we may make inquiries about you including searching your records held by credit rating agencies or similar organizations. 

8.3 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes. We will share your personal information only with other businesses operated by CHEM TECH.

8.4 At the time of your registration you will be required to create a password. Please keep this secret, as you are entirely responsible if you do no maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your email address in combination with your passport. You must immediately notify us of any unauthorized use of your email address and/or password or any breach of security known to you.

9. Customer Complains

9.1 Any customer complaints should be addressed to Customers Support Team on